For customers with further questions, HP has set up a detailed FAQ on the battery recall. If you're using an HP laptop, it is recommended that you check if your device is affected and take necessary action to minimise the risk. However, please note that the "Battery Safety Mode" is only applicable to HP products affected by this recall. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation. This is the second time in three years when HP has recalled its laptops over some issue.
'This action pertains to 0.1 per cent of the HP systems sold globally over the past two years'.
Approximately 2,600 batteries were sold in Canada, 50,000 in the United States and 1,900 in Mexico.
Since HP was unable to isolate the defective batteries to just the USA or neighboring country Canada, the company has opted to make this a global recall, though it has identified that the recall affects batteries "sold worldwide from December 2015 through December 2017".
According to the recall notice, the issues came to light after eight customers reported battery packs overheating or melting.
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In many cases customers won't be able to replace the batteries themselves since the power cells are internal, so HP is covering the cost of installing a replacement via an authorized technician.
If the validation process identifies a battery as being eligible for replacement, a BIOS update will be applied and the system will reboot.
The affected batteries shipped with certain HP ProBook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebooks, and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations.
"During the reboot process, an option will be presented to enable Battery Safety Mode". If the validation tool indicates your battery is affected, HP said you should "discontinue use of the battery immediately by placing it in Battery Safety Mode". The company is also offering a BIOS update which can place the battery in "Battery Safe Mode" so that device can use the battery safely by connecting to an HP power adapter.