The airline made a turn mid-air hours into the journey after the crew discovered that one of the passengers had boarded the wrong plane.
A flight from Los Angeles to Tokyo turned back on Tuesday because of an apparent mix-up involving an unauthorised passenger on board - while a famous model repeatedly tweeted about the episode to 10 million followers.
"After all this I will have spent 8 hours on a flight to nowhere", she said in one tweet, adding that the displaced passenger was carrying a United Airlines boarding pass.
Chrissy Teigen and her husband John Legend had a flight to remember. She wondered on Twitter why the plane was turning around hours into the 11-hour flight.
"During the flight, the cabin crew became aware that one of the passengers boarded the incorrect flight and notified the pilot", the statement said.
"We apologize to all of our passengers on Flight 175; we failed to deliver the customer service we strive for", the airline tweeted Wednesday. She continued tweeting updates after making it back to the airport lounge.
Chrissy Teigen and John Legend have travel nightmare on LAX flight
"ANA is researching the situation now to determine how the passenger boarded the flight".
The model, plus the other 150 passengers aboard the ANA direct flight headed to Tokyo, traveled a total of 8 hours and 20 minutes, just to end back up at LAX.
'They keep saying the person had a United ticket. We are on ANA.
She joked later that she was in a room with "water and a tv".
Teigen said after the long flight that authorities in Los Angeles boarded the plane and interviewed people seated near the unauthorized person.
"So basically the boarding pass scanner is just a beedoop machine that makes beedoop noises that register to nowhere", she posted.
The Police Department said it was alerted and units were requested to stand by at the gate.
The cold, arctic air look to stick around into next week
Very cold air looks to move into the region next week with highs in the mid to upper 20s and lows in the teens and single digits. Over the next couple of days, high pressure from Ontario, adjacent to a wayward polar vortex, will settle over New England.