American Airlines says holiday 'scheduling error' is being resolved

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American Airlines computer glitch causes holiday pilot shortage.

Mr. Tajer said that while flights remained unassigned, the terms of Friday's agreement were expected to attract enough pilots to cover the gap.

American Airlines is looking to calm passengers who've booked flights in December, with the carrier saying its crews will be ready for lift off.

The carrier and the Allied Pilots Association didn't immediately disclose details of their pact on Friday but said it should ensure that American, the world's largest carrier, will maintain a full December flight schedule. In addition, we have more reserve pilots on hand in December than normal months and they provide us with the ability to fly numerous trips that are now uncovered.

But despite American's statement, the APA continues to dispute the airline's numbers.

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The union, which represents some 15,000 pilots at the largest US carrier, had filed a grievance, saying the solution American had put in place violated pilots' contracts because of how it restricted overtime pay.

"Out of the 200,000 flights American will operate in December, only a few hundred are now unassigned to pilots", American Airlines said in a statement.

According to the Allied Pilots Association (APA), the glitch had left more than 15,000 flights without a captain, co-pilot or both between December 17 and December 31 at dozens of airports.

"By working together, we can assure customers that among the many stresses of the season, worrying about a canceled flight won't be one of them", the airline said in a statement.